A Guide to Troubleshooting your Software

A Guide to Troubleshooting your Software

Before calling it quits or call for software support, take a look at the guide to troubleshooting your software from the comfort of your home or office.


Free up RAM space 

The more software a device is running, the more RAM it uses. If a software program/system refuses to load up or is slow, a good step to try and solve this is to close all the other applications that maybe running in the background to free up RAM space.

  • In Windows, press buttons Ctrl+Alt+Delete, then choose the Start Task Manager option. From the window that appears, click the Processes tab, then click the Memory menu item. This sorts all open processes based on the amount of RAM they’re using. You can shut down a runaway process by clicking the End Process button. Before you do that, you may want to do a bit of research on the process to ensure that you don’t accidentally stop a critical process or program.
  • In Mac OS X, use the Activity Monitor (called the Process Viewer in older versions of OS X). Access Activity Monitor by going to Applications > Utilities. Once you’ve open Activity Monitor, sort programs based on RAM usage by clicking the column labeled “Real Memory.”

Restart the Software

The simplest troubleshooting tip is restarting the program. Problems often stem from conflict with other programs. 

Restart the Computer

If above didn’t work, try restarting and closing down the computer or device that you are trying to ope the software on.

Uninstall the software, then Reinstall

Underlying problems to software failures include critical files have been either updated, deleted or removed. 

Undo any recent hardware/software changes

Any updates and changes to these can cause problems. This could be because of conflicts with other software or changes to computer settings. Undo any changes and run the software again. 

Scan for Malware & Viruses

Viruses and malware can hinder the efficiency of software and programs, effecting the speed, accessibility and so on. If the other tips haven’t worked, perform a computer scan of your computer with anti-virus/anti-malware tools.

Software Patches

More often than not, when you get a software from a vendor/software providers, they may fix the bugs and patches within the software by offering updates to address the problems. Often, you might not have the latest update.


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